identify situations involving customer contact in the food and beverage services sector where positive customer service experiences will enhance a business's reputation (e.g., greeting customers on arrival, serving food and drink to customers, providing room service);
Standard detail
11.D2.1
Depth 2Parent ID: 196F9BFDC685412BADBF8473DB210A0DStandard set: Grade 11 - Hospitality and Tourism TFJ3E (2009)
Original statement
Quick facts
- Statement code
- 11.D2.1
- List ID
- a
- Standard ID
- B0BA16F065F44CA5A4C06EAFFA5722F5
- Subject
- Technological Education
- Grades
- 11
- Ancestor IDs
- 196F9BFDC685412BADBF8473DB210A0DA84399D057B143788C12646499F16F0F
- Source document
- Grade 11 - Hospitality and Tourism TFJ3E (2009)
- License
- CC BY 4.0 US